> For the complete documentation index, see [llms.txt](https://docs.feel.cash/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.feel.cash/more/status-and-support.md).

# Status and support

Find official Feel.cash links and support contacts, and learn what information to include when reporting a product or security issue.

## Official product links

* Web: [feel.cash](https://feel.cash/)
* App download redirect: [feel.cash/download](https://feel.cash/download)

The download redirect selects the supported App Store or Google Play destination for the device and rollout stage.

## Contact

* Product and account support: `support@feel.cash`
* Impersonation, abuse, or trademarks: `abuse@feel.cash`
* Security disclosures: `security@feel.cash`

Never send a seed phrase, private key, recovery code, or raw authentication token to support.

## Report a product problem

Include only the information needed to investigate:

* operation type;
* chain and full contract address, when relevant;
* transaction hash or launch reservation reference;
* approximate timestamp and timezone;
* visible error message;
* app platform and version.

Do not publish private wallet, authentication, or account information in a public channel.

## During an incident

Check official Feel.cash product and social channels before retrying a launch, trade, deposit, withdrawal, cross-chain route, or fee claim.

A pending launch or settlement should be checked by its original reference. Repeatedly starting a new operation can make support diagnosis harder.

## Versioning

Protocol, API, fee, and launch-policy changes are recorded in git. Immutable rules stay attached to the coin that launched with them.

When current defaults differ from a historical coin, that coin's stored launch record and onchain configuration win.