Status and support

Find official Feel.cash links and support contacts, and learn what information to include when reporting a product or security issue.

Official product links

• Web: feel.cash

• App download redirect: feel.cash/download

The download redirect selects the supported App Store or Google Play destination for the device and rollout stage.

Contact

• Product and account support: [e-mail]

• Impersonation, abuse, or trademarks: [e-mail]

• Security disclosures: [e-mail]

Never send a seed phrase, private key, recovery code, or raw authentication token to support.

Report a product problem

Include only the information needed to investigate:

• operation type;

• chain and full contract address, when relevant;

• transaction hash or launch reservation reference;

• approximate timestamp and timezone;

• visible error message;

• app platform and version.

Do not publish private wallet, authentication, or account information in a public channel.

During an incident

Check official Feel.cash product and social channels before retrying a launch, trade, deposit, withdrawal, cross-chain route, or fee claim.

A pending launch or settlement should be checked by its original reference. Repeatedly starting a new operation can make support diagnosis harder.

Versioning

Protocol, API, fee, and launch-policy changes are recorded in git. Immutable rules stay attached to the coin that launched with them.

When current defaults differ from a historical coin, that coin's stored launch record and onchain configuration win.